http://www.scottmonty.com/2010/12/facebooks-need-for-better-communication.html
It seems that every time Facebook makes a change, it's a major gaffe. With Mark Zuckerberg being named the Time Person of the Year for 2010, you would think that there would be a little more thought that goes into the company's approach to privacy, major UI changes, and how those are communicated to the very people those changes affect.
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